Supervisory 3 & 4 – Lancaster

November 11, 2026 | 12:30 pm - 4:00 pm

Course Description

Level 3: Team Leadership: This (two half day) course provides supervisors the opportunity to explore ways to build a positive and productive team environment. Students will examine the principles of Team Dynamics and Team Development. Case studies will be used to demonstrate the application and the impact of team leadership approaches on team performance and productivity.

Level 4:The Supervisor as the Problem Solver: This (two half day) course focuses on finding creative solutions for everyday work process problems. The topics include: Critical Thinking; Creative Problem Solving and Decision Making.

Objectives & Outline

Learning Objectives:

Identify the different types of teams and “best practices” for high performing teams.
Understand the four stages of team development; know what stage your team is presently in.
Work with the 6 “team success factors”
Understand the 4 types of “team players” and how they interact with other team members.
Improve the “functionality” of your team
Incorporate the DISC behavior style model into team development
Understanding the skills and attitudes of Critical Thinking
Utilizing the 6-step Problem-Solving model
Employing efficient Decision-Making Strategies
Avoiding “decision biases”

Requirements:

Applicants must have completed Supervisory 1
Applicants must complete all four classes for full course credit
Applicants may register for Level 3 & 4 even if they have not yet completed Level 2.
Course completion is required for Master Supervisor Certificate

Details

Date: November 11 -December 9, 2026 ( no class on 11/25/26)
Sessions: 4 consecutive Wednesdays
Times: 12:30 – 4 pm
Location: MA Training Partner: Thaddeus Stevens College of Technology -Thaddeus Stevens (room location will be sent with the reminder a week before class)

Cost (member): $725
Cost (non-member): $1050

Want to earn the Master Supervision Certificate? Complete all 3 levels & two elective courses.

* This course is also available for onsite company specific.*

Class Registration Form

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